What happens if I want to make an exchange?
As long as the item/s is in original and unused condition, simply email or telephone us with your order number and your requirements and send the original item/s back to us by post within 21 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the order number and your requirements. We will cover the cost of shipping on the first exchange to you however subsequent exchanges will incur additional postage charges. You will be charged for any additional items sent if you fail to return the original items back to us by the specified time period.
How to return an item?
When sending a product back for refund or replacement, please include a copy of your order receipt. Once your returned product has been received , dosh will process the refund or replacement within 48 hours.
For Australian and International replacement claims, dosh will cover the cost of the return shipping by partially refunding the original purchase. Please return to the address below.
122 Redfern Street
Redfern NSW 2016
For US, European and UK replacement claims, dosh will send a prepaid return label to the customer once we have received an email requesting a return/replacement. We will aim to process any replacement claims as quickly as possible so our customers are not without a wallet for too long!